About Us
Outsourcing in India has experienced explosive growth with overseas companies getting everything from their customer support work to tele radiology done here.
Indian Call Centers is a premier Customer Contact Center for Customer
Services, Global Sales and Marketing. Whether your needs involve Customer
Support or Lead Generation, Indian Call Centers offer a range of Services
to cater to your requirements.
Why Indian Call Centers ?
Quality Advantage
Every Indian Call Centers associates believes
that quality is an attitude, that is the reason Indian Call Centers
and its Network of International Call Centers is known for Quality Customer
Care / Telemarketing Services globally.
Call Center agents are the main ingredient of success in any call center.
Indian Call Centers understands this, our asset is certified call center
agents in the Indian Call Centers Network of Individual International
call centers. We put in practice the best customer relationship management
(crm) services.
Indian Call Centers International
Network of Quality Assurance (QA) team provide assistance and give ongoing
feedback to the associate regarding their individual performance while
processing calls.
Infrastructure
Advantage
Indian Call Centers has its headquarter
in New Delhi. It's infrastructure & location is suitable as it's
near to the most of its competitors & that's why able to keep track
of the strategy of the competitors & can plan their strategy according
to it. It is the leading area throughout India in terms of internet
connectivity and power, proximity to key amenities, talent availability,
quality of employee, costs, state receptivity and law and order. The
Infrastructure includes:
- State-of-the-art computerization with fully automated call desks.
- Uninterrupted and back up power supply.
- Fully redundant voice and data communications with security.
- Dedicated high speed internet connectivity.
- Scalable capacity.
- Multiple Leased fiber optic circuit from India to US, Australia and Europe.
- Less than 400 milliseconds latency.
- Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity.
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