Service & Support
Indian Call Centers is a state-of-the-art facility. Our agents work in a team environment with a progressive Management Philosophy, where Customer Service and Caller Satisfaction are number one.
Inbound Call Center Service, Outbound Call Center Services, Order Taking, Customer Service, Class and seminar Registration, Answering Services and Web Enabled Customer Support.
We can provide in-depth Customer Service Support 24 hours per day. We can also dispatch Service and Technical Support Personnel according to your Escalation Protocol. Client Databases can be maintained and accessed locally or across the web.
Indian Call Centers combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Indian Call Center specialize in Pay Per Performance based Inbound and Outbound Telemarketing Lead Generation Services. Our Call Center Services include Mortgage Lead Generation, Sales Lead Generation, Telemarketing Surveys, Virtual Office Assistant, Appointment Setting, Help Desk, Technical Support, Customer Support, Database Cleanup.
Indian Call Centers possesses a wide array of industry knowledge and expertise. Our capabilities and talented team enable us to seamlessly pursue your specific needs and goals across any market or industry. From business-to-business and business-to-consumer sales to customer service and order taking, Indian Call CentersĀ has the experience and the skills needed to make your outsourcing project a success.
Our Call Center Outsourcing Service capabilities include:
- Business-to-Business
- Business-to-Consumer
- Lead generation
- Market Surveys
- Market research
- Third Party Verification
- Up-sale / Cross-sale
- New services and products to existing customers
- Custom Order Processing
- Customized reports
- Quality Assurance
- E-mail follow-up
- Order taking and processing
- IVR (Interactive Voice Response)
- VRU (Voice Recognition)
- Hot transfer
- Product inquires
- TPV (Third party verification)
- Help Desk
- Customer service and care
- Pre/post sales service
- Level 1 and 2 Tech Support
- Toll free numbers
- Credit card activation and up-sell
- Data modeling
- Data, sales and customer analysis
- Strategic and tactical planning
- Defection analysis
- Licensed insurance professionals
- Digital recordings
- Data Warehousing
- Fully Blended Centers
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